For information regarding the current COVID-19 situation, including booking policy changes, please read our full statement here
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A message from The Moorgate

 

In light of current circumstances, and in line with advice from the UK government, we’ve made the difficult but necessary decision to temporarily close The Moorgate.

Rest assured that this isn’t a goodbye – we’ll be back in action as soon as we are able.

We are still providing a service across selected locations in the UK and Europe for our long-term residents. To them, our apartments are their home. We are also accepting bookings for those who are categorised as a key worker, or for those who have been displaced and are in need of an interim home. You can find a list of key workers  here. Guests will be required to self-certify that this is the case.

Take a look at our FAQ below, and if you have any further questions, please get in touch.

Stay safe until then,

The Moorgate Team

 

FAQ

WHY HAVE WE CLOSED?

In light of the UK Government’s advice that all hotels should be closed unless they’re home to long-stay residents and key workers, we have chosen to close a number of our properties across our brands, including the Moorgate.

 

WHY ARE SOME OF YOUR PROPERTIES STILL OPEN?

Our business model is rooted in long-stay, so each of our apartments has been designed for guests to live in – not just sleep in. To that end, a number of guests are staying with us for extended periods of time. We are their home.

This means we're also able to support efforts to house key workers during this period.  A list of these can be here. If you are a key worker, contact bookings@themoorgate.com for more information.

 

I HAVE AN UPCOMING BOOKING WITH YOU - WHAT DO I DO?

If you are still planning to stay with us, please check that you can. As per UK Government advice, we will only accept arrivals if you are categorised as a key worker, or if you have been displaced from your primary place of residence.  More details can be found here.  

Any guests staying at any of our properties which are remaining open will be required to complete this self certification form to confirm they are able to stay. Guests can do this before their stay individually and/or as part of a group or company-wide waiver, or at the point of check-in. If booking on behalf of someone else, it is your responsibility to ensure that they are able to stay with us and fall into one of the outlined categories. 

If an organisation or individual is unable to self-certify and confirm their travel/stay falls inside the criteria provided by the UK Government, then we reserve the right to refuse check-in.

If you are currently staying in one of the properties that we are sadly closing, please be reassured that we will be in touch shortly and your booking will be transferred to one of our sister properties. Check your inbox for further details about how to state your preference on where you’d like to stay and confirm your booking. 

If you are still booked into a property that is open but you are not permitted to stay with us, we will be in touch to reschedule your booking. 

If you would prefer to reschedule or cancel your booking now, you can do so by contacting bookings@themoorgate.com and we’ll get back to you as soon as we can. 

 

WHAT ARE YOU DOING TO PROTECT GUESTS' HEALTH & WELLBEING

We continue to closely monitor advice and guidance from the UK Government, health authorities and the World Health Organisation, any have closed all communal areas in our properties, including restaurants, gyms and other communal areas. Where we are able, we will also assist with grocery delivery.

We’re being more rigorous when it comes to cleanliness and hygiene, undergoing enhanced cleaning in our apartments and have amended the check-in experience to encourage social distancing.

Our staff have also been fully briefed on the procedures to follow in the event than they themselves, colleagues or guests show symptoms of COVID-19. In this situation, our teams will say in touch via Whatsapp/text and can organise grocery and pharmacy drops to your door to make sure you can safely self-isolate.

 

WHAT MEASURES ARE IN PLACE TO PROTECT YOUR STAFF WHO ARE STILL COMING IN TO WORK?

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties. 

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health.

We are immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured. 

 

HOW ARE YOU ENSURING SOCIAL DISTANCING?

To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay. We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol and closed all social spaces, restaurants and cafés. It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave, fined and reported to the authorities in line with UK Government guidelines.

These are unprecedented times and we appreciate your partnership and support during this challenging period for everyone.  We hope to see you at The Moorgate soon.