A message from The Moorgate
In line with advice from the UK government, The Moorgate is due to re-open its doors on 4th July, for all bookings.
The Moorgate is uniquely suited to ensure the safety of our guests, and facilitate social distancing measures for as long as they are required. If you have an existing booking with us for a stay before 4th July, we will be in touch to amend your booking, or for essential workers, move your booking to one of our sister properties.
We are keeping the situation under review and we will be in contact with all our guests if there are any changes to the Government guidelines affecting our booking policy.
Take a look at our FAQ below, and if you have any further questions, please get in touch.
Stay safe until then,
The Moorgate Team
WHY HAVE WE CLOSED?
In light of the UK Government’s advice that all hotels should be closed unless they’re home to long-stay residents and essential workers, we have chosen to close a number of our properties across our brands, including The Moorgate.
WHY ARE SOME OF YOUR PROPERTIES STILL OPEN?
Our business model is rooted in long-stay, so each of our apartments has been designed for guests to live in – not just sleep in. To that end, a number of guests are staying with us for extended periods of time. We are their home.
I HAVE AN UPCOMING BOOKING WITH YOU - WHAT DO I DO?
If you have an upcoming booking at The Moorgate prior to 4th July, please be reassured that we will be in touch shortly and your booking will be transferred to one of our sister properties. Check your inbox for further details about how to state your preference on where you’d like to stay and confirm your booking.
If you are planning to transfer your booking to one of our sister properties, please check that you can. As per UK Government advice, we will only accept arrivals if you are categorised as an essential worker, or if you have been displaced from your primary place of residence.
Any guests staying at a sister property prior to 4th July will be required to complete this self-certification form to confirm they are able to stay. Guests can do this before their stay individually and/or as part of a group or company-wide waiver, or at the point of check-in. If booking on behalf of someone else, it is your responsibility to ensure that they are able to stay with us and fall into one of the outlined categories.
If an organisation or individual is unable to self-certify and confirm their travel/stay falls inside the criteria provided by the UK Government, then we reserve the right to refuse check-in.
If you would prefer to reschedule or cancel your booking now, you can do so by contacting firstname.lastname@example.org and we’ll get back to you as soon as we can.
WHAT ARE YOU DOING TO PROTECT GUESTS' HEALTH & WELLBEING
We continue to closely monitor advice and guidance from the UK Government, health authorities and the World Health Organisation, any have closed all communal areas in our properties, including restaurants, gyms and other communal areas. Where we are able, we will also assist with grocery delivery.
We’re being more rigorous when it comes to cleanliness and hygiene, undergoing enhanced cleaning in our apartments and have amended the check-in experience to encourage social distancing.
Our staff have also been fully briefed on the procedures to follow in the event than they themselves, colleagues or guests show symptoms of COVID-19. In this situation, our teams will say in touch via Whatsapp/text and can organise grocery and pharmacy drops to your door to make sure you can safely self-isolate.
WHAT MEASURES ARE IN PLACE TO PROTECT YOUR STAFF WHO ARE STILL COMING IN TO WORK?
We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door; a new check-in and check-out process that facilitates social distancing; and have distributed hand sanitiser and hygiene products throughout each of our properties.
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health.
We are immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured.
HOW ARE YOU ENSURING SOCIAL DISTANCING?
To ensure the safety of all guests and our staff, guests are requested to practice social distancing during their stay. We have introduced ‘contactless’ check-in and check-out, changed our housekeeping protocol and closed all social spaces, restaurants and cafés. It is essential we work together to support these efforts at this time, and as such, guests encouraging social gatherings will be asked to leave, fined and reported to the authorities in line with UK Government guidelines.
These are unprecedented times and we appreciate your partnership and support during this challenging period for everyone. We hope to see you at The Moorgate soon.